Lady House follows a dropshipping business model to offer a wide range of pieces at competitive prices.
Order processing
We do not keep physical stock or manufacture pieces ourselves.
Once an order is placed, the order details are securely shared with our trusted vendors or partner platforms.
Our vendors then process and ship the piece directly to your delivery address.
Timeline
Order processing: 1–2 business days
Estimated delivery: 5–10 business days, depending on location and courier partner
Timelines are estimates and may vary due to vendor processing, courier delays, or unforeseen circumstances.
Charges
Charges (if any) are clearly mentioned at checkout.
Complimentary shipping is offered on most orders.
Address Accuracy
Customers are requested to provide complete and accurate shipping details. Lady House will not be responsible for delays or non-delivery caused by incorrect address information.
Returns
At Lady House, we aim to provide high-quality pieces and a smooth experience. Please review this policy carefully.
Returns Window
Returns are accepted within 7 days of delivery. Pieces must be unused, unwashed, and in original condition with all tags and packaging intact. Items damaged due to customer handling are not eligible for return.
Video Proof Requirement (Mandatory)
To request a return, refund, or exchange, an unboxing video is mandatory. The video must be clear, continuous, and without cuts, starting from the sealed package and showing the piece clearly. Requests without proper video proof will not be accepted.
Non-returnable Items
Innerwear, lingerie, and customized pieces.
Sale or clearance items (if mentioned on the product page).
Refunds
After receiving and inspecting the returned item, we will notify you regarding approval or rejection. Approved refunds are processed within 5–7 business days to the original payment method. Shipping charges are non-refundable.
Damaged or Wrong Piece
For damaged, defective, or incorrectly-shipped items, please contact us within 48 hours of receiving the order with unboxing video proof.
How to Request
Email us at info@ladyhouse.store with your order ID, reason, and unboxing video.
Privacy
Lady House respects your privacy and is committed to protecting your personal information.
Information We Collect
Name, email address, phone number
Billing and shipping address
Payment-related details (processed via trusted gateways)
Device and browser information for better experience
How We Use It
Process and deliver your orders
Communicate order updates and support requests
Improve our website, pieces, and services
Send promotional offers (only if you choose to receive them)
Data Protection
We take appropriate security measures. Your information is never sold or shared with third parties except when required to complete your order (e.g. delivery and payment partners).
Your Rights
Access, update, or delete your personal information
Opt out of promotional communications at any time
Terms
By using this website, you agree to these terms. Please read them carefully.
1. General
By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or legal guardian.
2. Product Information
We make every effort to display accurate details, descriptions, and prices. Minor variations in color, size, or design may occur due to photography, lighting, or screen settings.
3. Orders & Payments
All orders are subject to availability.
We reserve the right to cancel or refuse any order at our discretion.
Payments are processed securely through trusted gateways.
If payment fails, the order will not be confirmed.
4. Cancellation
Cancellations are allowed only before the order is shipped. Once dispatched, cancellation requests cannot be accepted.
5. Governing Law
These terms are governed by the laws of India.
Disclaimer
The information provided is for general informational and shopping purposes only. While we strive to keep all details, images, prices, and descriptions accurate, we do not guarantee that all information is complete, error-free, or current at all times.
Colors may vary slightly due to lighting, photography, or screen settings.
Measurements and sizing may have minor variations.
Images are for representation purposes only.
Lady House reserves the right to change prices, availability, offers, or content at any time without prior notice.